Water Services Act 2021

Standards, enforcement, and other matters - Compliance orders

120: Power to serve compliance order

You could also call this:

"What to do if you're not following the water rules"

Illustration for Water Services Act 2021

The chief executive can serve a compliance order on you if you are doing something that breaks the rules or might harm people's health. You might be told to stop doing something or to do something to fix a problem with your drinking water supply. The chief executive can also tell you to follow specific rules, such as those found in sections 97K to 97N, to keep people safe. The compliance order can have specific directions and conditions that you must follow. This might include treating your drinking water to make it safe. The chief executive wants to make sure you are following the rules and keeping people healthy. You will receive a compliance order if the chief executive believes you are not following the rules or if your actions might harm people's health. The order will tell you what you need to do to fix the problem and follow the rules.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS374828.

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"People who follow the Water Services Act 2021 are protected when doing their job."


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121: Compliance with compliance order, or

"Following a compliance order means doing what it says within the given time."

Part 3Standards, enforcement, and other matters
Compliance orders

120Power to serve compliance order

  1. The chief executive may serve a compliance order on any person—

  2. requiring that person to stop, or prohibiting that person from starting, anything done or to be done by, or on behalf of, that person that the chief executive believes, on reasonable grounds,—
    1. contravenes, or is likely to contravene, any legislative requirement or drinking water safety plan (including any undertakings given by third parties to the plan); or
      1. will or may create a serious risk to public health that relates to a drinking water supply; or
      2. requiring that person to do something that the chief executive believes, on reasonable grounds, will—
        1. ensure compliance by, or on behalf of, that person with the legislative requirements or drinking water safety plan (including any undertakings given by third parties to the plan); or
          1. prevent, reduce, or eliminate any serious risk to public health that relates to a drinking water supply.
          2. The chief executive may serve a compliance order on a water service provider requiring the provider—

          3. to stop, or prohibiting the provider from starting or continuing, anything done or to be done that the chief executive believes, on reasonable grounds, contravenes any of sections 97K to 97N; or
            1. to do something that the chief executive believes, on reasonable grounds, will ensure compliance with any of those provisions.
              1. A compliance order may be made subject to directions and conditions (for example, directions to amend a drinking water safety plan).

              2. To avoid doubt, a compliance order served under this section may require the treatment of drinking water.

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              Notes
              • Section 120 heading: amended, on , by section 161 of the Statutes Amendment Act 2025 (2025 No 74).
              • Section 120(1A): inserted, on , by section 151 of the Local Government (Water Services) (Repeals and Amendments) Act 2025 (2025 No 43).