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Water Services Act 2021

Provisions relating to supply of drinking water - Consumer complaints

40: Water Services Authority to monitor compliance with complaints process

You could also call this:

"Water Services Authority checks if water suppliers follow complaint rules"

Illustration for Water Services Act 2021

The Water Services Authority must monitor if people are following the rules made under section 200. They have to think about how big a drinking water supplier is and how complicated their work is when checking this. You need to know that the Authority also considers the risks associated with a drinking water supplier when doing their job.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS938565.

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Part 2Provisions relating to supply of drinking water
Consumer complaints

40Water Services Authority to monitor compliance with complaints process

  1. The Water Services Authority must—

  2. monitor compliance with any regulations made under section 200; and
    1. have regard to the scale, complexity, and risk profile of a drinking water supplier when performing the functions in this subpart.

      Notes
      • Section 40: inserted, on , by section 12(1) of the Water Services Acts Repeal Act 2024 (2024 No 2).
      • Section 40 heading: amended, on , by section 111(2) of the Local Government (Water Services) (Repeals and Amendments) Act 2025 (2025 No 43).
      • Section 40: amended, on , by section 111(2) of the Local Government (Water Services) (Repeals and Amendments) Act 2025 (2025 No 43).
      • Section 40(a): amended, on , by section 134 of the Local Government (Water Services) (Repeals and Amendments) Act 2025 (2025 No 43).