This part of the law is about protecting you when you use water services. It makes sure water services suppliers treat you fairly and provide good service. The law also wants water services suppliers to improve their service to meet your needs.

The law applies to some water services suppliers to keep you safe. It helps make sure you get a good service from them. You can find more information about this in section 58.

This part of the law was added to help you and other consumers. It was added by the Local Government (Water Services) (Repeals and Amendments) Act 2025. The law is in place to help improve water services for you.