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Commerce Act 1986

Consumer protection in relation to water services - Other measures relating to protecting consumers of water services - Additional remedies in relation to failure to comply with Commission service quality code

57ZT: Other order for failure to comply with Commission service quality code

You could also call this:

"The court can order someone to give you a service if they didn't follow the rules."

Illustration for Commerce Act 1986

If you think someone has not followed the Commission service quality code, you can ask the court to get involved. The court can make an order telling the person to give you a service if they are satisfied that the person did not have a good reason for not following the code. You can ask the court to do this, or the Commission can ask on your behalf, and the person will have to pay for the service themselves.

The court can also deal with this issue at the same time as other related matters. This is all part of the Commerce Act 1986, which you can find more information about on the legislation.govt.nz website.

The court's decision will be based on the information provided, and they will make a decision if they think the person should be providing the service to you.

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This page was last updated on

View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS1506127.

Topics:
Money and consumer rights > Consumer protectionBusiness > Fair trading
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57ZS: General order for failure to comply with Commission service quality code, or

"What happens if you break the Commission's service quality rules"

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57ZU: Remedies, or

"Ways to solve problems when someone breaks the law"

Part 4AConsumer protection in relation to water services
Other measures relating to protecting consumers of water services: Additional remedies in relation to failure to comply with Commission service quality code

57ZTOther order for failure to comply with Commission service quality code

  1. The court may, if the court is satisfied, on the application of the Commission or a consumer, that a person has failed without reasonable excuse to comply with a Commission service quality code, make an order directing the person, at the person’s own expense, to supply a service to a consumer.

  2. The court may hear and determine an application under subsection (1) in conjunction with any other proceedings under this Part.

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Notes
  • Section 57ZT: inserted, on , by section 15 of the Local Government (Water Services) (Repeals and Amendments) Act 2025 (2025 No 43).