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Commerce Act 1986

Consumer protection in relation to water services - Other measures relating to protecting consumers of water services - Service quality codes

57ZE: Commission review of industry service quality codes

You could also call this:

"The Commission checks if industry rules are working well and makes suggestions for improvement."

Illustration for Commerce Act 1986

The Commission can review industry service quality codes at any time. You might wonder what this means - the Commission is like a group of people who help make sure things are fair and working well. When they review a code, they can ask certain people for information to help with the review, like the Water Services Authority—Taumata Arowai or suppliers who follow the code.

After the review, the Commission must tell the Water Services Authority—Taumata Arowai, the Minister, and others about their recommendations to improve the code or create a new one. They also have to say if their previous recommendations have been implemented. The Commission will give their opinion on whether the code is working as it should or if a new code would be better.

You can find more information about this by looking at the legislation website or the Local Government (Water Services) (Repeals and Amendments) Act 2025.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS1506108.

Topics:
Money and consumer rights > Consumer protectionBusiness > Industry rulesBusiness > Fair trading
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57ZD: Commission may issue guidelines to industry about service quality codes, or

"The Commission helps the water industry by giving guidelines on rules for good water services."

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57ZF: Commission may make Commission service quality code, or

"The Commission can create rules to ensure companies provide good services to you."

Part 4AConsumer protection in relation to water services
Other measures relating to protecting consumers of water services: Service quality codes

57ZECommission review of industry service quality codes

  1. The Commission may, at any time, review an industry service quality code.

  2. The Commission may require the following persons to provide the Commission with any information relevant to the industry service quality code under review:

  3. the Water Services Authority—Taumata Arowai:
    1. suppliers to whom the code applies.

      1. After each review, the Commission must—

      2. advise the Water Services Authority—Taumata Arowai, the dispute resolution provider for the code (if any), and the Minister of any recommendations for improving the code and of any recommendations for creating a new code; and
        1. advise the Minister of whether any previous recommendations have been implemented; and
          1. advise the Minister of whether, in the Commission’s opinion,—
            1. the code fails to achieve the purpose of this Part; or
              1. a Commission service quality code would better achieve the purpose of this Part.

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              Notes
              • Section 57ZE: inserted, on , by section 15 of the Local Government (Water Services) (Repeals and Amendments) Act 2025 (2025 No 43).