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Commerce Act 1986

Consumer protection in relation to water services - Other measures relating to protecting consumers of water services - Service quality codes

57ZF: Commission may make Commission service quality code

You could also call this:

"The Commission can create rules to ensure companies provide good services to you."

Illustration for Commerce Act 1986

The Commission can make a special set of rules called a Commission service quality code. This code is about the quality of services that companies provide to you. The Commission can make this code on its own or because the Minister asked them to. The Commission can only make this code if there is no other code already in place for that service, or if the existing code is not good enough. If the Commission wants to make a new code, they must tell the Minister why they think it is necessary and which part of the law applies to their decision. A Commission service quality code is a type of secondary legislation, which means it has to follow certain rules for publication, as outlined in Part 3 of the Legislation Act 2019.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS1506109.

Topics:
Money and consumer rights > Consumer protectionBusiness > Fair tradingBusiness > Industry rules
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57ZE: Commission review of industry service quality codes, or

"The Commission checks if industry rules are working well and makes suggestions for improvement."

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57ZG: Contents of Commission service quality code, or

"What the Commission's service quality code must include to help suppliers provide good services"

Part 4AConsumer protection in relation to water services
Other measures relating to protecting consumers of water services: Service quality codes

57ZFCommission may make Commission service quality code

  1. The Commission may make a Commission service quality code in relation to the provision of 1 or more types of service to which this Part applies.

  2. The Commission may make that code on the Commission’s own initiative or following a recommendation from the Minister.

  3. The Commission may make a code, and the Minister may recommend a code, under this section only if—

  4. no industry service quality code has been made in relation to the service; or
    1. an industry service quality code has been made in relation to the service, but in the Commission’s or the Minister’s opinion—
      1. the code fails to achieve the purpose of this Part; or
        1. a Commission service quality code would better achieve the purpose of this Part.

        2. If the Commission intends to make a Commission service quality code, the Commission must, before making the code, provide a report to the Minister containing the reasons for making the code and specifying the provision of this section that applies.

        3. A Commission service quality code is secondary legislation (see Part 3 of the Legislation Act 2019 for publication requirements).

        Compare
        Notes
        • Section 57ZF: inserted, on , by section 15 of the Local Government (Water Services) (Repeals and Amendments) Act 2025 (2025 No 43).