152Objectives and monitoring of corrections complaints system

1. The corrections complaints system has the following objectives:

2. to enable complaints by persons who are or were under control or supervision to be dealt with internally on a formal basis:
3. to ensure that all persons under control or supervision are aware of the complaints system and are able to make a complaint if and when they choose to do so, without fear of adverse consequences:
4. to ensure that complaints are investigated in a fair, timely, and effective manner:
5. to ensure that, if possible in the circumstances, complaints are dealt with reasonably promptly:
6. to ensure that, if possible in the circumstances, complaints are dealt with at the lowest and most informal level:
7. to ensure that all reasonable steps are taken to investigate complaints:
8. to ensure that complainants are advised of the progress in investigating their complaints:
9. to ensure that complaints are, to the extent possible, investigated in a culturally sensitive manner:
10. to ensure that the identities of complainants are disclosed only to the extent that it is necessary to assist in the investigation of complaints.

11. The complaints system must be monitored frequently and audited to ensure the effectiveness of that system.