153Prisons, community work centres, and probation offices must have internal complaints system

1. In every prison, community work centre, and probation office, there must be an internal complaints system that satisfies the prescribed requirements and that enables complaints to be dealt with internally on a formal basis.

2. The prison manager or controlling officer of the community work centre or probation office must ensure that the internal complaints system for that place complies with the objectives set out in section 152.

3. Notices must be prominently displayed in each unit in a prison, in each community work centre, and in each place that is staffed permanently as a probation office, that explain—

4. the complaints investigation process generally; and
5. how persons under control or supervision may obtain forms for requesting interviews or for making formal complaints; and
6. the right of persons under control or supervision to request, at any time, assistance from an inspector of corrections or the ombudsmen.

7. Notices providing details of an impending visit by an inspector of corrections or an ombudsman must be prominently displayed within each unit in a prison, in each community work centre, and in each place that is staffed permanently as a probation office.

8. The controlling officer of a probation area must ensure that persons under control or supervision in that area who are not prisoners or persons required to regularly attend at a community work centre or permanently staffed probation office are given information on the matters referred to in subsection (3)(a) to (c).