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Lawyers and Conveyancers Act 2006

Complaints and discipline - Complaints service

123: Administration of complaints service

You could also call this:

"How the complaints service works to handle complaints fairly and efficiently"

Illustration for Lawyers and Conveyancers Act 2006

You need to know how the complaints service is run. The complaints service must follow this Act and its own rules. It must handle complaints in a fair and efficient way. You can expect the complaints service to deal with all complaints. This includes complaints about service, costs, and conduct. The complaints service must be fair, efficient, and effective. The complaints service has rules to follow. It must follow these rules and the Act when dealing with complaints. This helps ensure complaints are handled properly.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM366159.

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122: Rules, or

"Rules to Follow When Complaining About a Lawyer"

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124: Functions of New Zealand Law Society in relation to complaints service, or

"The New Zealand Law Society helps with complaints about lawyers."

Part 7Complaints and discipline
Complaints service

123Administration of complaints service

  1. Each complaints service—

  2. must be administered in accordance with both—
    1. this Act; and
      1. the rules governing the operation of the complaints service; and
      2. must deal, in a fair, efficient, and effective manner, with all complaints received by the complaints service (whether they are about service, costs, conduct, or any other matter).