Lawyers and Conveyancers Act 2006

Complaints and discipline - Legal Complaints Review Officer

192: Functions of Legal Complaints Review Officer

You could also call this:

"The Legal Complaints Review Officer helps resolve complaints about lawyers and conveyancers."

Illustration for Lawyers and Conveyancers Act 2006

You have a Legal Complaints Review Officer who does certain jobs. The Legal Complaints Review Officer checks decisions made under the Lawyers and Conveyancers Act 2006. They help resolve complaints by talking to people and finding a solution. You can get help from the Legal Complaints Review Officer to sort out complaints or issues related to complaints. They give advice to important groups like the New Zealand Law Society and the Minister. This advice is about how complaints are handled under the Act. The Legal Complaints Review Officer looks at how complaints are dealt with and tells others how to improve. This helps make sure the system is fair and works well. The Officer's job is to make sure everything runs smoothly and that people's complaints are heard.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM366739.

This page was last updated on 4 January 2026 — View changes

Topics:

Crime and justice > Courts and legal helpMoney and consumer rights > Consumer protection

191: Criteria for appointment, or

"What the Minister looks for when choosing a Legal Complaints Review Officer"

192A: Orderly and efficient operation, or

"Working in an orderly and efficient way"

Part 7Complaints and discipline
Legal Complaints Review Officer

192Functions of Legal Complaints Review Officer

The functions of the Legal Complaints Review Officer are—
to exercise the powers of review conferred on the Legal Complaints Review Officer by this Act:
to promote, in appropriate cases, the resolution, by negotiation, conciliation, or mediation, of—
1. complaints; or
2. such issues relating to complaints as the Legal Complaints Review Officer specifies:
to provide advice to the New Zealand Law Society and the New Zealand Society of Conveyancers and the Minister on any issue that the Legal Complaints Review Officer identifies in the course of carrying out reviews (being an issue that relates to the manner in which complaints are received and dealt with under this Act or any rules made under this Act).