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Lawyers and Conveyancers Act 2006

Complaints and discipline - Complaints service

124: Functions of New Zealand Law Society in relation to complaints service

You could also call this:

"The New Zealand Law Society helps with complaints about lawyers."

Illustration for Lawyers and Conveyancers Act 2006

You can complain about lawyers and other people who work with the law. The New Zealand Law Society helps with these complaints. They make sure you know where to complain and how to do it. You can find out about the complaints process from the New Zealand Law Society. They tell you that complaints must be in writing and have the right documents. They also make sure the complaints service is good and consistent everywhere in New Zealand. The New Zealand Law Society helps the Lawyers Standards Committees and gives them assistance. They also send copies of complaints to the Legal Complaints Review Officer. They ensure that decisions made by the Lawyers Standards Committees and other groups are enforced, as stated in section 121(1).

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM366160.

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123: Administration of complaints service, or

"How the complaints service works to handle complaints fairly and efficiently"

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125: Functions of New Zealand Society of Conveyancers in relation to complaints service, or

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Part 7Complaints and discipline
Complaints service

124Functions of New Zealand Law Society in relation to complaints service

  1. The functions of the New Zealand Law Society, in administering the complaints service established by it under section 121(1), are as follows:

  2. to ensure that places are provided at which complaints about lawyers and other persons who belong to the classes of persons described in section 121(1)(a) to (c) may be lodged:
    1. to give appropriate publicity both to the places at which complaints about lawyers and other persons who belong to the classes of persons described in section 121(1)(a) to (c) may be lodged and to the procedure to be used in lodging such complaints:
      1. to publish information with a view to making it known that complaints about lawyers and other persons who belong to the classes of persons described in section 121(1)(a) to (c) must be in writing and be supported by appropriate documentation:
        1. to enter into contracts, on behalf of the New Zealand Law Society, with persons who provide services to, or are employed to assist, Lawyers Standards Committees:
          1. to ensure throughout New Zealand both the consistency and the quality of the complaints service:
            1. to provide assistance to Lawyers Standards Committees and to the office of each such committee:
              1. to provide to the Legal Complaints Review Officer copies of any complaints that the New Zealand Law Society receives about the operation of the complaints service:
                1. to ensure that decisions of Lawyers Standards Committees, the Legal Complaints Review Officer, and the Disciplinary Tribunal are enforced.