Lawyers and Conveyancers Act 2006

Complaints and discipline - Complaints

135: Appropriate complaints service

You could also call this:

"Where to take complaints about lawyers or conveyancers"

Illustration for Lawyers and Conveyancers Act 2006

You make a complaint about a lawyer or law firm, it goes to a special service. This service is set up by the New Zealand Law Society under section 121(1). The service then sends your complaint to a Lawyers Standards Committee. You make a complaint about a conveyancing practitioner or firm, it goes to another service. This service is set up by the New Zealand Society of Conveyancers under section 121(2). The service then sends your complaint to a Conveyancers Standards Committee.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM366173.

This page was last updated on 4 January 2026 — View changes

Topics:

Crime and justice > Courts and legal helpMoney and consumer rights > Consumer protection

134: Complaint to be in writing, or

"You must write down your complaint to make it official."

136: Complaint by Law Society or Society of Conveyancers, or

"Law Societies can make complaints"

Part 7Complaints and discipline
Complaints

135Appropriate complaints service

If the complaint relates to a lawyer or former lawyer or an incorporated law firm or former incorporated law firm, or an employee or former employee of a lawyer or incorporated law firm, the appropriate complaints service, for the purposes of sections 132 and 134, is the complaints service established under section 121(1) by the New Zealand Law Society and the complaint must be referred by that service to a Lawyers Standards Committee.
If the complaint relates to a conveyancing practitioner or former conveyancing practitioner or an incorporated conveyancing firm or a former incorporated conveyancing practitioner, or an employee or former employee of a conveyancing practitioner or incorporated conveyancing firm, the appropriate complaints service, for the purposes of sections 132 and 134, is the complaints service established under section 121(2) by the New Zealand Society of Conveyancers and the complaint must be referred by that service to a Conveyancers Standards Committee.