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Plumbers, Gasfitters, and Drainlayers Act 2006

Discipline and offences - Discipline - Investigations

92: Investigation of complaint

You could also call this:

"What happens when you make a complaint about a plumber, gasfitter, or drainlayer"

Illustration for Plumbers, Gasfitters, and Drainlayers Act 2006

When you make a complaint, the investigator might ask you to support it with a statutory declaration. You will be asked to provide information that the investigator thinks is necessary. The investigator will then decide if the complaint should be looked at by the Board. The investigator must look into the complaint and report their findings to the Board. They might also suggest that the Board make an order under section 102 about the person you complained about. This order would be until the disciplinary proceedings are finished. Before the investigator decides what to do, they or the Registrar will send the complaint details to the person you complained about. You and the person complained against will have a chance to comment on the complaint in writing or in person. The Registrar will then send a copy of the investigator's report to both you and the person you complained about.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM397190.

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Work and jobs > Worker rightsMoney and consumer rights > Consumer protection
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"The Registrar must choose someone fair to look into your complaint."

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93: Investigator’s powers, or

"What powers do investigators have when looking into plumbing, gasfitting, or drainlaying work?"

Part 3Discipline and offences
Discipline: Investigations

92Investigation of complaint

  1. The investigator may require that a complaint be supported by any statutory declaration that the investigator thinks fit.

  2. The investigator must—

  3. determine whether, in the investigator’s opinion, the complaint should be considered by the Board; and
    1. report the investigator’s findings to the Board.

      1. The investigator may recommend that the Board make an order under section 102 in respect of the person complained against pending the determination of disciplinary proceedings against that person.

      2. Before the investigator makes a determination that the complaint should be considered by the Board, the investigator or the Registrar—

      3. must send particulars of the complaint to the person complained against; and
        1. must give the person a reasonable opportunity to make written submissions and be heard on the matter, either personally or by that person’s representative.

          1. The Registrar must send a copy of the investigator’s report under subsection (2) to the person complained against and to the complainant.