When someone makes a complaint, the investigator might ask you to make a formal statement called a statutory declaration to support your complaint. This is like making a promise that what you're saying is true.

The investigator has two main jobs. First, they need to decide if they think the Board should look at the complaint. Second, they need to tell the Board what they found out.

If the investigator thinks it's necessary, they can suggest that the Board make a temporary order about the person who's being complained about. This order would be in place while they're still figuring out if the person did something wrong.

Before the investigator decides if the Board should look at the complaint, they or the Secretary need to do two things. They need to tell the person being complained about what the complaint is about. They also need to give that person a fair chance to respond. The person can write a response or speak about it themselves or have someone speak for them.

After the investigator finishes looking into things, the Registrar has to send a copy of the investigator's report to both the person who made the complaint and the person who was complained about.