Plain language law

New Zealand law explained for everyone

Civil Aviation Act 1990

Civil Aviation Authority of New Zealand

72G: Service charter

You could also call this:

“The Civil Aviation Authority must create a document explaining how they will help you”

The Civil Aviation Authority of New Zealand must create a service charter. This charter needs to be available to the public by 1 January 1993. The charter will explain what you can expect from the Authority and the Director when they do their jobs.

The charter will tell you what to do if you think the Authority didn’t meet its standards. It will also explain what can be done to fix the problem if you prove the standards weren’t met. The Authority will choose an independent person to help solve disagreements about the charter.

The Authority can also choose a deputy to help the independent person. Everyone who works for the Authority must follow the charter.

If the Authority doesn’t create the charter on time, the Minister will do it instead. The Authority can change the charter, but not if the Minister had to create it. The Minister can also change the charter they created.

Even if you use the service charter, you can still make complaints or take legal action in other ways if you need to.

This text is automatically generated. It might be out of date or be missing some parts. Find out more about how we do this.

This page was last updated on

View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM217428.

Topics:
Government and voting > Government departments Transport and travel > Air travel
Previous

72F: Restriction applying to statement of intent, or

"The Civil Aviation Authority needs permission to include financial plans in their statement"

Next

72H: Use of words Civil Aviation Authority, or

"Only the real Civil Aviation Authority can use its name"

Part 6A Civil Aviation Authority of New Zealand

72GService charter

  1. As soon as practicable after the commencement of this Act but in any event not later than 1 January 1993, the Authority shall prepare and make available to the public a service charter including (but not limited to)—

  2. a statement by the Authority of the standards of service which the public can expect to apply to the carrying out of functions of the Authority and the Director under this Act and any regulations or rules made under this Act; and
    1. details of the procedures to be followed under the service charter by a person who alleges that the standards were not met; and
      1. details of the remedies that are available under the service charter to the person affected where it is established by that person to the satisfaction of the Authority that the standards were not met; and
        1. provision for the appointment by the Authority of an appropriate independent person to assist in the resolution of disputes arising in respect of alleged failures to meet the standards of service specified in the service charter.

          1. The service charter may make provision for a person to be appointed as a deputy to the person appointed under the provision referred to in subsection (1)(d), and for the functions, duties, and powers of the deputy.

          2. The Authority, the Director, any employee or agent of the Authority, and any agent of the Director shall have a public duty to observe the provisions of the service charter.

          3. If the Authority fails to comply with subsection (1), the Minister shall prepare the service charter and shall make it available to the public.

          4. The Authority (in any case) and the Minister (where the Minister has prepared it) may from time to time, in writing, amend the service charter, and shall make such amendments available to the public.

          5. The Authority shall not amend the service charter under subsection (5) if the service charter is prepared by the Minister under subsection (4).

          6. Nothing in the service charter shall limit or restrict any right to make any complaint or to bring any proceedings under any Act or rule of law.

          Notes
          • Section 72G: inserted, on , by section 31 of the Civil Aviation Amendment Act 1992 (1992 No 75).
          • Section 72G(5): amended, on , by section 11 of the Civil Aviation Amendment Act 1993 (1993 No 90).