Plain language law

New Zealand law explained for everyone

Gambling Act 2003

Gambling - Licensing of class 4 gambling - Other matters

81: Complaints to Secretary

You could also call this:

"How to complain about gambling and what happens next"

If you make a complaint to the Secretary about the conduct of class 4 gambling at a venue or by a licence holder, the Secretary will investigate it. The Secretary must tell you, if possible, what action they will take about your complaint and what that action is. You can then complain to the Gambling Commission if you are not happy with how the Secretary handled your complaint.

The Gambling Commission will ask the Secretary to explain how they handled your complaint. They will look at what the Secretary says and decide if the Secretary did the right thing. If the Gambling Commission thinks the Secretary did not handle your complaint correctly, they will tell the Minister about it.

The Gambling Commission will tell you and the Secretary what they think about how your complaint was handled, and they will also tell you if they are going to report anything to the Minister.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM208636.

Topics:
Money and consumer rights > GamblingGovernment and voting > Government departments
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Part 2Gambling
Licensing of class 4 gambling: Other matters

81Complaints to Secretary

  1. This section applies if a person makes a complaint to the Secretary about the conduct of class 4 gambling at a particular venue or by the holder of a class 4 operator’s licence.

  2. The Secretary must, as soon as practicable after receiving a complaint, investigate the complaint and notify the complainant, if possible, as to whether any action has been, or will be, taken in respect of the complaint and the nature of any action taken.

  3. The complainant may complain to the Gambling Commission about the way the Secretary has handled the complaint.

  4. The Gambling Commission must then—

  5. require the Secretary to provide a report about the way the complaint was handled; and
    1. consider the matter in light of the Secretary’s report; and
      1. report to the Minister about the matter if the Gambling Commission considers that the Secretary did not handle the complaint appropriately; and
        1. notify the complainant and the Secretary of its view and any report to the Minister.