Gambling Act 2003

Harm prevention and minimisation, enforcement, and other matters - Admission to venues

310: Exclusion order must be issued to self-identified problem gambler

You could also call this:

"Help for problem gamblers: venues must ban you if you ask them to"

If you tell a venue manager or a casino operator that you are a problem gambler, they must help you. They will issue an exclusion order to stop you from entering the gambling area for up to 2 years if you ask them to. You have to ask them to prohibit you from entering the venue. You need to give them your name and date of birth, and a recent photo of yourself. The venue manager or casino operator can refuse to issue the exclusion order if you do not give them the information they need. They can also refuse if the photo is not clear enough for them to identify you. After you are excluded, you might have to do something to be allowed back in, like following a procedure set out in regulations made under section 316(1)(e).

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This page was last updated on 29 June 2025

View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM210246.

Topics:

Money and consumer rights > GamblingCrime and justice > Criminal law

309A: Duty to assist problem gambler if ongoing concern exists, or

"Helping problem gamblers is your duty if you work in a gambling venue and think someone needs assistance."

311: Requirement to remove person who enters gambling venue in breach of exclusion order, or

"Remove someone from a gambling venue if they're not allowed to be there"

Part 4Harm prevention and minimisation, enforcement, and other matters
Admission to venues

310Exclusion order must be issued to self-identified problem gambler

A venue manager or the holder of a casino operator’s licence, or a person acting on behalf of either of those persons, must, promptly after being requested, issue an exclusion order to a person that prohibits the person from entering the gambling area of the class 4 venue or casino venue (as the case may be) for a period of up to 2 years if the person—
has identified himself or herself to the venue manager or the holder of a casino operator’s licence, or a person acting on behalf of either of those persons, as being a problem gambler; and
has requested that the venue manager or the holder of a casino operator’s licence, or a person acting on behalf of either of those persons, prohibit the person from entering the gambling area of the venue concerned.

A venue manager or the holder of a casino operator’s licence, or a person acting on behalf of either of those persons, may refuse to issue an exclusion order under subsection (1) if—
the person requesting the order fails or refuses to comply with a request to—
1. provide the person’s name and date of birth; and
2. either provide a recent photograph of the person or consent to a photograph of him or her being taken; or
the quality of the photograph referred to in paragraph (a)(ii) is such that the person cannot be readily identified.

A venue manager or the holder of a casino operator’s licence, or a person acting on behalf of either of those persons, may require a person to whom an exclusion order is issued, as a condition of re-entry, to participate, during the period of exclusion, in a procedure prescribed by regulations made under section 316(1)(e).

Notes

Section 310(1)(a): amended, on 3 March 2015, by section 101(1) of the Gambling Amendment Act 2015 (2015 No 3).
Section 310(1)(b): amended, on 3 March 2015, by section 101(1) of the Gambling Amendment Act 2015 (2015 No 3).
Section 310(1)(b): amended, on 3 March 2015, by section 101(2) of the Gambling Amendment Act 2015 (2015 No 3).
Section 310(1A): inserted, on 3 March 2015, by section 101(3) of the Gambling Amendment Act 2015 (2015 No 3).
Section 310(2): amended, on 3 March 2015, by section 101(4) of the Gambling Amendment Act 2015 (2015 No 3).