186Investigation of complaints

1. A gambling inspector must investigate, as soon as practicable, a complaint from a customer about the conduct of casino gambling.

2. The gambling inspector must inform the holder of the relevant casino operator’s licence of the substance of the complaint, and give the licence holder a reasonable opportunity to respond to it.

3. If, as a result of the investigation, the inspector is satisfied that any of the events in subsection (4) have occurred, the gambling inspector must provide a written report to the Secretary.

4. The events are as follows:

5. the conduct of a game in that casino has contravened—
   1. a condition of the casino operator’s licence:
   2. the game rules:
6. there has been any contravention of, or non-compliance with, this Act.

7. The gambling inspector must provide a copy of his or her report to the holder of the casino operator’s licence and, if a casino venue agreement exists, to the other party to that agreement.

8. A complainant must be informed of the result of the investigation of his or her complaint and any consequent action taken.