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144A: Dispute resolution services
or “ The government can help solve problems for people who work together, even if they're not boss and employee. ”
You could also call this:

“The boss decides how to help people solve problems at work quickly and in different ways.”

The chief executive can decide how to provide mediation services for employment relations. They can use different methods to help solve problems quickly and effectively.

Mediation services can be provided in many ways. You might get help through phone calls, faxes, the internet, or emails. These could explain where to find information or actually give you the information to solve your problem.

The chief executive might also publish pamphlets, brochures, booklets, or codes to help you. They could also use specialists who can help in different ways. These specialists might answer your questions or figure out the best way to support you. They could come to your workplace or meet you somewhere else that’s convenient.

The chief executive can use any mix of these methods or even come up with new ways to provide mediation services. The main goal is to support the purpose of the Employment Relations Act in the best way possible.

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Next up: 146: Access to mediation services

or “You need to get in touch with the employment office if you want help sorting out work problems.”
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Part 10 Institutions
Mediation services

145Provision of mediation services

  1. The chief executive, by way of general instructions under section 153(2) and (3),—

  2. may decide how the mediation services required by section 144 are to be provided; and
    1. may, in order to promote fast and effective resolutions, treat matters presented for mediation in different ways.

      1. Any of the mediation services may be provided, for example,—

      2. by a telephone, facsimile, Internet, or e-mail service (whether as a means of explaining where information can be found or as a means of actually providing the information or of otherwise seeking to resolve the problem); or
        1. by publishing pamphlets, brochures, booklets, or codes; or
          1. by specialists who—
            1. respond to requests or themselves identify how, where, and when their services can best support the object of this Act; or
              1. provide their services in the manner, and at the time and place (including wherever practicable the workplace itself), that are most likely to resolve the problem in question; or
                1. provide their services in all of the ways described in this paragraph.

                2. Any of the mediation services may be provided—

                3. by a combination of the ways described in subsection (2); or
                  1. in such other ways as the chief executive thinks fit to best support the object of this Act.

                    1. Subsections (2) and (3) do not limit subsection (1).

                    Notes
                    • Section 145(1): substituted, on , by section 49 of the Employment Relations Amendment Act (No 2) 2004 (2004 No 86).