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Accident Compensation Act 2001

Code of ACC Claimants' Rights, and claims - Code of ACC Claimants' Rights

40: Purpose of Code

You could also call this:

“The Code explains how ACC should treat you and what you can do if they don't”

The Code of ACC Claimants’ Rights aims to meet your expectations about how ACC should treat you. It gives you rights and sets rules for ACC to follow when dealing with you. The Code explains how you can complain if ACC doesn’t follow these rules, and what should happen if ACC breaks the Code. It also tells you about your right to ask for a review of decisions made about your complaint.

The Code adds to your other rights and ACC’s other responsibilities under the law. It doesn’t change your entitlements or responsibilities under any laws. The Code is there to make sure you get good service and fair treatment from ACC.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM100963.

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Crime and justice > Victim support Health and wellbeing > Healthcare services Rights and equality > Anti-discrimination
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"What 'Corporation' means in some parts of the ACC law"

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41: Code applies generally, or

"The rules in the Code are important for all parts of the Act"

Part 3 Code of ACC Claimants' Rights, and claims
Code of ACC Claimants' Rights

40Purpose of Code

  1. The purpose of the Code of ACC Claimants' Rights is to meet the reasonable expectations of claimants (including the highest practicable standard of service and fairness) about how the Corporation should deal with them, by—

  2. conferring rights on claimants and imposing obligations on the Corporation in relation to how the Corporation should deal with claimants; and
    1. providing for the procedure for lodging and dealing with complaints about breaches of the Code by the Corporation; and
      1. providing—
        1. for the consequences of, and remedies for, a breach of the Code by the Corporation; and
          1. without limiting subparagraph (i), how and to what extent the Corporation must address situations where its conduct is not consistent with or does not uphold the rights of claimants under the Code; and
          2. explaining a claimant's right to a review, under Part 5, of a decision made under the Code about a claimant's complaint.

            1. The rights and obligations in the Code—

            2. are in addition to any other rights claimants have and obligations the Corporation has under this Act, any other enactment, or the general law; and
              1. do not affect the entitlements and responsibilities of claimants under this Act, any other enactment, or the general law.