When you have a hearing, the person reviewing your case (called a reviewer) needs to make sure they keep a good record of what everyone says. They have to try their best to write down or record all the important things that people tell them during the hearing. This is so they can remember exactly what was said.

After the hearing is over, the reviewer has to keep these records safe. They can't just throw them away straight away. They have to keep them for at least two years. This means that if anyone needs to check what was said at the hearing later on, they can look at these records.