Accident Compensation Act 2001

Code of ACC Claimants' Rights, and claims - Claims process

50: Responsibilities of Corporation after claim lodged

You could also call this:

"ACC's duties after you make a claim"

Illustration for Accident Compensation Act 2001

When you make a claim for cover under section 48, the Corporation has certain responsibilities. They must decide if you have cover or not. If they decide you do have cover, they need to do two things. First, they will tell you about the entitlements they think you might be able to get. Second, they will help you access these entitlements.

If your claim is about a treatment injury, the Corporation has an extra job. They must give you information about the Health and Disability Commissioner. This information will explain the Commissioner's role under the Code of Health and Disability Services Consumers' Rights.

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This page was last updated on 8 April 2025

View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM100975.

Topics:

Health and wellbeing > Healthcare services

49: Treatment provider lodging claim on behalf of person, or

"Treatment provider can make a claim for you if you say it's okay"

51: When claim is lodged and received, or

"When ACC gets your claim form, they count it as officially received"

Part 3Code of ACC Claimants' Rights, and claims
Claims process

50Responsibilities of Corporation after claim lodged

On receiving a claim for cover under section 48 from a person, the Corporation must—
decide whether or not it accepts that the person has cover; and
if it accepts that the person has cover,—
1. provide information about the entitlements to which it considers the claimant may be entitled; and
2. facilitate the claimant's access to those entitlements.

If the claim is for cover for a treatment injury, the Corporation must provide the claimant with information on the role of the Health and Disability Commissioner under the Code of Health and Disability Services Consumers' Rights.

Notes

Section 50(2): added, on 1 July 2005, by section 15 of the Injury Prevention, Rehabilitation, and Compensation Amendment Act (No 2) 2005 (2005 No 45).