Telecommunications Act 2001

Preliminary - Commerce Commission - Telecommunications Commissioner

9A: Functions of Commission in relation to sector monitoring and information dissemination

You could also call this:

"The Commission's job is to watch over phone and internet companies and share information with you."

Illustration for Telecommunications Act 2001

The Commission has some jobs to do. You know the Commission is like a group of people who help make sure the telecommunications industry is working well. The Commission must check how well companies are competing with each other to provide telecommunications services. They also have to see how the telecommunications markets are doing and if they are getting better.

The Commission can also do some research to find out more about the telecommunications industry and how it can benefit the people who use these services in New Zealand. They must also make sure companies are following the rules, like the Commission 111 contact code.

The Commission has to share information with you about what they find out, like how well companies are doing and if they are following the rules. They also have to check the quality of the telecommunications services that companies are providing to you, and share this information so you can make good choices. The Commission can share this information in reports or summaries, but they do not have to share all the documents they have, even if they got them from section 10A.

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This page was last updated on 28 May 2025

View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM125751.

Topics:

Money and consumer rights > Consumer protectionBusiness > Industry rules

9: Appointment of Telecommunications Commissioner, or

"The Government chooses a special person called the Telecommunications Commissioner to oversee telecommunications."

10: Performance of Commission's functions, or

"How the Telecommunications Commission makes decisions"

Part 1Preliminary
Commerce Commission: Telecommunications Commissioner

9AFunctions of Commission in relation to sector monitoring and information dissemination

In addition to the other functions conferred on the Commission by this Act, the Commission—
must monitor competition in telecommunications markets and the performance and development of telecommunications markets; and
may conduct inquiries, reviews, and studies (including international benchmarking) into any matter relating to the telecommunications industry or the long-term benefit of end-users of telecommunications services within New Zealand; and
must monitor compliance with the Commission 111 contact code; and
must make available reports, summaries, and information about the things referred to in paragraphs (a) to (c); and
must monitor retail service quality in relation to telecommunications services; and
must make available reports, summaries, and information about retail service quality in a way that informs consumer choice.

The functions in subsection (1)(d) and (f) do not require the Commission to release all documents that the Commission produces or acquires under this section or section 10A.

Notes

Section 9A: replaced, on 13 November 2018, by section 25 of the Telecommunications (New Regulatory Framework) Amendment Act 2018 (2018 No 48).