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Telecommunications Act 2001

Consumer matters - Retail service quality codes

237: Contents of Commission retail service quality code

You could also call this:

"What the Telecoms Commission's service quality rules must include to help keep you safe"

Illustration for Telecommunications Act 2001

The Commission has a set of rules called a retail service quality code. You need to know what this code is about. It must say which telecommunications services it applies to, which service providers it applies to, and promote the purpose set out in section 233.

The code must also do these things to help you. It tells you which services and providers are included. The code promotes a specific purpose to help keep you safe.

The Commission can also make rules that service providers must follow. They can add other rules if they are necessary or desirable to help you and other users of telecommunications services.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS134644.

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Part 7Consumer matters
Retail service quality codes

237Contents of Commission retail service quality code

  1. A Commission RSQ code must—

  2. specify which telecommunications services it applies to; and
    1. specify which telecommunications service providers it applies to; and
      1. promote the purpose set out in section 233.

        1. A Commission retail service quality code may—

        2. impose binding obligations on telecommunications service providers that provide retail telecommunications services covered by the code; and
          1. contain any other provisions that are necessary or desirable.

            Notes
            • Section 237: inserted, on , by section 36 of the Telecommunications (New Regulatory Framework) Amendment Act 2018 (2018 No 48).