Telecommunications Act 2001

Consumer matters - Commission review of industry dispute resolution schemes

248: Purpose of dispute resolution provider

You could also call this:

"Helping to solve problems between people in a fair way"

Illustration for Telecommunications Act 2001

The purpose of a dispute resolution provider is to help with a dispute resolution scheme. You can think of a dispute resolution scheme like a plan to solve problems between people. The provider's job is to run the scheme, look after the rules, and help with complaints. They also investigate disputes, tell people about the scheme, check that everyone is following the rules, and make sure the rules are enforced.

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This page was last updated on 8 October 2025

View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS134666.

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247: Purpose of dispute resolution scheme, or

"Helping you solve problems with your phone or internet service"

249: Interrelationship of remedies, or

"How different remedies and penalties work together under the law"

Part 7Consumer matters
Commission review of industry dispute resolution schemes

248Purpose of dispute resolution provider

The purpose of a dispute resolution provider, in relation to a dispute resolution scheme for a Commission code or an industry retail service quality code, is—
to operate the scheme; and
to administer the relevant code; and
to manage consumer complaints relating to the code; and
to investigate disputes relating to the code; and
to promote awareness of the scheme and the code; and
to monitor compliance with the scheme and the code; and
to enforce the provisions of the scheme and the code.

Notes

Section 248: inserted, on 13 November 2018, by section 36 of the Telecommunications (New Regulatory Framework) Amendment Act 2018 (2018 No 48).