The purpose of a retail service quality code is to improve the quality of retail services for people who use telecommunications services, like you. This code aims to meet the needs of end-users, which includes anyone who uses telecommunications services. The code is in place to reflect what you and other end-users demand from these services.

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This page was last updated on 28 May 2025

View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS134640.

Topics:

Money and consumer rights > Consumer protection

232: Interpretation, or

"What special words mean in the Telecommunications Act"

234: Commission may issue guidelines, or

"The Commission can make rules to help phone and internet companies do their job better."

Part 7Consumer matters
Retail service quality codes

233Purpose of retail service quality code

The purpose of a retail service quality code is to improve retail service quality to reflect the demands of end-users of telecommunications services.

Notes

Section 233: inserted, on 13 November 2018, by section 36 of the Telecommunications (New Regulatory Framework) Amendment Act 2018 (2018 No 48).