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Telecommunications Act 2001

Consumer matters - Retail service quality codes

235: Commission review of industry retail service quality codes

You could also call this:

"The Commission checks if phone and internet companies are treating customers fairly and makes changes if needed."

Illustration for Telecommunications Act 2001

The Commission can review the industry retail service quality code at any time. You can think of the Commission like a group of people who help make sure the telecommunications industry is working well. When they review the code, they might ask certain people for information to help with the review.

The Commission will ask the Forum and service providers who the code applies to for this information. After the review, the Commission must tell the Forum, the Minister, and others about any recommendations they have to improve the code or create a new one. They also need to say if any previous recommendations have been implemented.

The Commission will advise the Minister if they think the code is not working as it should, according to what is set out in section 233, or if a different type of code would work better. They do this to make sure the code is achieving its purpose, which is explained in section 233.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS134642.

Topics:
Money and consumer rights > Consumer protectionBusiness > Industry rules
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"The Commission can make rules to help phone and internet companies do their job better."

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236: Commission retail service quality code, or

"Rules for good telecommunications services made by the Commission"

Part 7Consumer matters
Retail service quality codes

235Commission review of industry retail service quality codes

  1. The Commission may, at any time, review an industry retail service quality code.

  2. The Commission may require the following persons to provide the Commission with any information relevant to the industry retail service quality code under review:

  3. the Forum:
    1. service providers to whom the code applies.

      1. After each review, the Commission must—

      2. advise the Forum, the dispute resolution provider for the code (if any), and the Minister of any recommendations for improving the code and of any recommendations for creating a new code; and
        1. advise the Minister of whether any previous recommendations have been implemented; and
          1. advise the Minister of whether, in the Commission’s opinion,—
            1. the code fails to achieve the purpose set out in section 233; or
              1. a Commission RSQ code would better achieve the purpose set out in section 233.

              Notes
              • Section 235: inserted, on , by section 36 of the Telecommunications (New Regulatory Framework) Amendment Act 2018 (2018 No 48).