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Telecommunications Act 2001

Consumer matters - Dispute resolution schemes

240: Dispute resolution scheme

You could also call this:

"How to solve problems with your phone or internet company"

Illustration for Telecommunications Act 2001

The dispute resolution scheme for all Commission codes is either an industry dispute resolution scheme or a consumer complaints system. If Part 4B comes into force in accordance with section 156S, the dispute resolution scheme will be a consumer complaints system that is appointed under that Part and declared by the Minister. You can find more information about this in section 156S.

If you are a scheme provider for an industry dispute resolution scheme, you must provide information to the Minister or the Commission when they ask for it. This information is about matters relating to the administration of a Commission code.

The rules in sections 241 to 245 apply unless Part 4B comes into force.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS134657.

Topics:
Money and consumer rights > Consumer protectionBusiness > Industry rules
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239: Process for making or amending Commission code, or

"How the Commission makes or changes its rules for telecommunications to keep people safe."

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241: Disputes may be referred to industry dispute resolution scheme, or

"Solving disputes with your phone or internet provider"

Part 7Consumer matters
Dispute resolution schemes

240Dispute resolution scheme

  1. The dispute resolution scheme for all Commission codes is—

  2. an industry dispute resolution scheme; or
    1. if Part 4B comes into force in accordance with section 156S, a consumer complaints system—
      1. that is appointed under that Part; and
        1. that the Minister declares under this section to be the dispute resolution scheme for Commission codes.

        2. A scheme provider for an industry dispute resolution scheme must, on request by the Minister or the Commission, provide information on matters relating to any information or reports relevant to the administration of a Commission code.

        3. Sections 241 to 245 apply unless Part 4B comes into force.

        Notes
        • Section 240: inserted, on , by section 36 of the Telecommunications (New Regulatory Framework) Amendment Act 2018 (2018 No 48).