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Telecommunications Act 2001

Consumer matters - Commission review of industry dispute resolution schemes

247: Purpose of dispute resolution scheme

You could also call this:

"Helping you solve problems with your phone or internet service"

Illustration for Telecommunications Act 2001

The purpose of a dispute resolution scheme is to help you if you have a problem with a service provider. You can use the scheme to resolve a dispute about a Commission code or an industry retail service quality code. The scheme must follow the principles set out in section 246(2)(f) to help you resolve the dispute.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS134665.

Topics:
Money and consumer rights > Consumer protection
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Part 7Consumer matters
Commission review of industry dispute resolution schemes

247Purpose of dispute resolution scheme

  1. The purpose of a dispute resolution scheme is to ensure that, if a consumer has a dispute with a service provider in relation to a Commission code or an industry retail service quality code, the consumer has access to a dispute resolution scheme for resolving that dispute in accordance with the principles set out in section 246(2)(f).

Notes
  • Section 247: inserted, on , by section 36 of the Telecommunications (New Regulatory Framework) Amendment Act 2018 (2018 No 48).