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Telecommunications Act 2001

Consumer matters - Retail service quality codes

234: Commission may issue guidelines

You could also call this:

"The Commission can make rules to help phone and internet companies do their job better."

Illustration for Telecommunications Act 2001

The Commission can issue guidelines to the telecommunications industry about retail service quality codes. You can think of guidelines like a set of rules to help the industry understand what to do. The Commission can give advice on what matters should be included in these codes, which helps the industry know what to focus on.

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This page was last updated on

View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS134641.

Topics:
Business > Industry rules
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233: Purpose of retail service quality code, or

"What telecommunications services should be like for you"

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235: Commission review of industry retail service quality codes, or

"The Commission checks if phone and internet companies are treating customers fairly and makes changes if needed."

Part 7Consumer matters
Retail service quality codes

234Commission may issue guidelines

  1. The Commission may issue guidelines to the telecommunications industry on any matters relating to retail service quality codes, including advice on what matters are appropriately dealt with by retail service quality codes.

Notes
  • Section 234: inserted, on , by section 36 of the Telecommunications (New Regulatory Framework) Amendment Act 2018 (2018 No 48).