Telecommunications Act 2001

Structural separation of Telecom - Undertakings by Chorus

69XB: Requirements for undertakings by Chorus relating to supply of certain wholesale telecommunications services

You could also call this:

"Chorus must supply services fairly and equally to all customers"

Illustration for Telecommunications Act 2001

You need to know what Chorus must do. Chorus is a company that supplies telecommunications services. Chorus must promise to treat all its customers fairly when supplying services. Chorus must also make sure it supplies services to all its customers in the same way. You will want to know how Chorus will do this. Chorus must make rules to ensure fairness. Chorus must also develop ways to measure how well it is doing. Chorus will work with the Commission and other important people in the industry to do this. Chorus must check its progress every quarter. Chorus must give the Commission all the information it needs. Chorus must also tell the public how it is doing. Chorus must make sure it is doing everything correctly and following the rules.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM4187671.


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69XC: Implementation of Chorus undertakings, or

"Chorus Must Keep Its Promises"

Part 2AStructural separation of Telecom
Undertakings by Chorus

69XBRequirements for undertakings by Chorus relating to supply of certain wholesale telecommunications services

  1. Chorus must give undertakings that—

  2. require Chorus to achieve non-discrimination in relation to the supply of relevant services; and
    1. set out rules and principles that Chorus will apply to ensure that non-discrimination is achieved in relation to the supply of relevant services; and
      1. require Chorus to achieve equivalence of supply in relation to relevant regulated services; and
        1. require Chorus to develop, in consultation with the Commission and key industry stakeholders, key performance indicators for systems and processes for relevant regulated services by which it may be judged whether Chorus is achieving equivalence of supply in relation to those services; and
          1. require Chorus to develop, in consultation with the Commission and key industry stakeholders, key performance indicators by which it may be judged whether Chorus is achieving non-discrimination in relation to the supply of the UBA service; and
            1. require Chorus to—
              1. conduct quarterly reviews of performance as measured against the key performance indicators referred to in paragraphs (d) and (e); and
                1. make all information relating to those reviews available to the Commission to support the Commission’s assessment of compliance with the undertakings; and
                  1. publish quarterly reports on its performance as measured against the key performance indicators referred to in paragraphs (d) and (e); and
                    1. internally audit the controls and processes behind the key performance indicator reporting; and
                    2. require Chorus to carry out quarterly customer surveys of its performance in relation to relevant regulated services; and
                      1. require Chorus to—
                        1. implement a policy of control of commercial information provided by access seekers for relevant services and relevant regulated services, in consultation with the Commission; and
                          1. internally audit the effectiveness of that policy, at the end of each of the first two 6-month periods following separation day and then annually after that; and
                            1. require the directors of Chorus to certify that Chorus has complied with the undertakings; and
                              1. provide for disclosure of relevant information to the Commission, to support the Commission's assessment of compliance with the undertakings; and
                                1. require Chorus to commit to a reasonable plan containing time frames for a transition to the end of the sharing arrangements referred to in subpart 2.
                                  Notes
                                  • Section 69XB: inserted, on (being the date of separation day, and an Order in Council (SR 2011/302) having been made under section 36), by section 51 of the Telecommunications (TSO, Broadband, and Other Matters) Amendment Act 2011 (2011 No 27).
                                  • Section 69XB(i): repealed, on , by section 176 of the Regulatory Systems (Economic Development) Amendment Act 2025 (2025 No 11).