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Maritime Transport Act 1994

Maritime New Zealand - Provisions relating to Authority

437: Service charter

You could also call this:

"What to Expect from Maritime Services"

Illustration for Maritime Transport Act 1994

The Authority must create a service charter. This charter tells you what standards of service to expect from the Authority. You can expect the charter to include how to complain if these standards are not met. It will also tell you what to do if you are not happy with the service you got. The Authority must make the service charter available to the public. The charter might include a way to appoint someone to help resolve disputes. You can also expect it to say what happens if the standards are not met. The Authority and its employees must follow the service charter. If the Authority does not create a service charter, the Minister will do it instead. The Authority or the Minister can change the service charter at any time, but they must make the changes public. The service charter does not limit your rights to make complaints or take action under other laws. You still have the right to complain or take action if you are not happy with the service you got.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM338832.

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Part 29Maritime New Zealand
Provisions relating to Authority

437Service charter

  1. The Authority shall prepare and make available to the public a service charter including (but not limited to)—

  2. a statement by the Authority of the standards of service which the public can expect to apply to the carrying out of functions of the Authority and the Director under this Act and any regulations or rules made under this Act; and
    1. details of the procedures to be followed under the service charter by a person who alleges that the standards were not met; and
      1. details of the remedies that are available under the service charter to the person affected, where it is established by that person, to the satisfaction of the Authority, that the standards were not met; and
        1. provision for the appointment by the Authority of an appropriate independent person to assist in the resolution of disputes arising in respect of alleged failures to meet the standards of service specified in the service charter.

          1. The service charter may make provision for a person to be appointed as a deputy to the person appointed under the provision referred to in subsection (1)(d), and for the functions, duties, and powers of the deputy.

          2. The Authority, the Director, any employee or agent of the Authority, and any agent of the Director shall have a public duty to observe the provisions of the service charter.

          3. If the Authority fails to comply with subsection (1), the Minister shall prepare the service charter and shall make it available to the public.

          4. The Authority (in any case except where the Minister has prepared it) and the Minister (where the Minister has prepared it) may from time to time, in writing, amend the service charter, and shall make such amendments available to the public.

          5. The Authority shall not amend the service charter under subsection (5) if the service charter is prepared by the Minister under subsection (4).

          6. Nothing in the service charter shall limit or restrict any right to make any complaint or to bring any proceedings under any Act or rule of law.

          Compare
          • 1993 No 89 s 11