Maritime Transport Act 1994

Maritime New Zealand - Provisions relating to Authority

437: Service charter

You could also call this:

"What to Expect from Maritime Services: A Promise of Good Service"

The Authority must create a service charter that tells you what standards of service to expect from them. This charter will include how the Authority and the Director will do their jobs under the Maritime Transport Act 1994. You can expect the charter to say how to complain if the Authority does not meet these standards. The Authority must make the service charter available to the public. You have the right to know how the Authority will handle complaints and what you can do if you are not happy with their service.

The service charter will also say how the Authority will fix problems if they do not meet their standards. The Authority might choose an independent person to help resolve disputes. This person can help figure out what went wrong and how to make it right.

The Authority, the Director, and their employees must follow the service charter. If the Authority does not create a service charter, the Minister will do it instead. The Authority or the Minister can change the service charter, but they must make the changes public. Having a service charter does not stop you from making a complaint or taking action under other laws.

This text is automatically generated. It might be out of date or be missing some parts. Find out more about how we do this.

This page was last updated on

View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM338832.


Previous

436: Restriction applying to statement of intent, or

"The Authority must get the Minister's approval before including certain financial plans in their statement."


Next

438: Use of words Maritime Safety Authority and Maritime New Zealand, or

"Don't use "Maritime Safety Authority" or "Maritime New Zealand" in your company name unless you have permission."

Part 29Maritime New Zealand
Provisions relating to Authority

437Service charter

  1. The Authority shall prepare and make available to the public a service charter including (but not limited to)—

  2. a statement by the Authority of the standards of service which the public can expect to apply to the carrying out of functions of the Authority and the Director under this Act and any regulations or rules made under this Act; and
    1. details of the procedures to be followed under the service charter by a person who alleges that the standards were not met; and
      1. details of the remedies that are available under the service charter to the person affected, where it is established by that person, to the satisfaction of the Authority, that the standards were not met; and
        1. provision for the appointment by the Authority of an appropriate independent person to assist in the resolution of disputes arising in respect of alleged failures to meet the standards of service specified in the service charter.
          1. The service charter may make provision for a person to be appointed as a deputy to the person appointed under the provision referred to in subsection (1)(d), and for the functions, duties, and powers of the deputy.

          2. The Authority, the Director, any employee or agent of the Authority, and any agent of the Director shall have a public duty to observe the provisions of the service charter.

          3. If the Authority fails to comply with subsection (1), the Minister shall prepare the service charter and shall make it available to the public.

          4. The Authority (in any case except where the Minister has prepared it) and the Minister (where the Minister has prepared it) may from time to time, in writing, amend the service charter, and shall make such amendments available to the public.

          5. The Authority shall not amend the service charter under subsection (5) if the service charter is prepared by the Minister under subsection (4).

          6. Nothing in the service charter shall limit or restrict any right to make any complaint or to bring any proceedings under any Act or rule of law.

          Compare
          • 1993 No 89 s 11