Social Security Act 2018

Administration - Mandatory reviews

310D: MSD must notify or advise beneficiaries

You could also call this:

"MSD must tell you what they need to review your benefit"

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When MSD reviews your benefit, they must tell you what information they need at least 20 working days before the review date. They will ask you questions and tell you what information they need to review your benefit. You will get a notice that says what information you need to provide and when. MSD's notice will also tell you that if you do not provide the information by the deadline, your benefit might be suspended, unless you have an exception or extension. The notice will say how to provide the information and answer the questions. It will also say when you need to provide the information or answer the questions. If your benefit is suspended or not payable, MSD does not have to give you this notice. But if your benefit becomes payable again, MSD will advise you of the information they need as soon as they can. They will take reasonable steps to tell you what you need to do.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS1577265.

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310E: Exceptions to requirement to review specified benefits, or

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Part 6Administration
Mandatory reviews

310DMSD must notify or advise beneficiaries

  1. For the purposes of the mandatory review specified in section 310B, MSD must, at least 20 working days before the date by which MSD is required under section 310B(1) to have reviewed a specified benefit, inform the beneficiary of—

  2. the information that it requires for the review:
    1. the questions for which it requires answers for the review.
      1. When requiring information under subsection (1), MSD must give the beneficiary a notice that—

      2. states—
        1. that MSD is required to review the specified benefit in accordance with section 310B; and
          1. the date by which the beneficiary is required to provide the information or answer questions; and
            1. that, unless an exception, exemption, or extension applies, the beneficiary’s benefit will be suspended if the beneficiary fails to provide the information by the deadline specified in section 310C(1) or (2) or the date specified in an extension given under section 310C(3); and
            2. specifies—
              1. any information that MSD, under section 310C, requires the beneficiary to provide for the mandatory review; and
                1. the way in which that information must be provided; and
                  1. any questions that MSD, under section 310C, requires the beneficiary to answer for the mandatory review; and
                    1. the way in which those questions must be answered; and
                      1. the deadline for providing that information or answering those questions.
                      2. Subsections (1) and (2) do not apply if, at the time that MSD is required to give a notice under that subsection, the specified benefit—

                      3. is suspended; or
                        1. is not for the time being payable under this Act, for example, under—
                          1. section 217 (benefit not payable during custody in prison or on remand); or
                            1. section 219 (general rule: benefit not payable while beneficiary absent from New Zealand).
                            2. However, if the suspension ends and the specified benefit becomes payable under this Act, or the specified benefit otherwise becomes payable under this Act, MSD must, as soon as practicable, take reasonable steps to advise the beneficiary of the matters set out in subsection (2).

                            Notes
                            • Section 310D: inserted, on , by section 4 of the Social Security (Mandatory Reviews) Amendment Act 2025 (2025 No 30).