Social Security Act 2018

Administration - Use of automated electronic systems

363A: Use of automated electronic systems to make decisions, exercise powers, comply with obligations, and take related actions

You could also call this:

"Computers can help make decisions about your benefits, but a person is always available to help."

The Ministry of Social Development (MSD) can approve the use of automated electronic systems to make decisions about you. These systems can decide things like how much money you get from a benefit or if you get a sanction for not meeting your obligations. The system must be controlled by the responsible department and be able to make decisions reliably.

MSD must make sure the system is used in a way that is consistent with their standards, which are approved in consultation with the Privacy Act 2020. There must always be a person available to make a decision if the system is not working. The standards for using automated electronic systems are reviewed every three years and published on a website for everyone to see.

If an automated electronic system makes a decision about you, it is treated as if a person made the decision. The system can be used for things like deciding how an information share child support payment affects your assets or income. It can also be used for sanctions if you do not meet your obligations, or for expiry and regrant of benefits, as described in clause 11 of Schedule 3.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS867394.


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363B: Publication of details of arrangements for use of automated electronic systems, or

"Government must tell people when computers make social security decisions"

Part 6Administration
Use of automated electronic systems

363AUse of automated electronic systems to make decisions, exercise powers, comply with obligations, and take related actions

  1. MSD may approve the use of an automated electronic system by a specified person to make any decision, exercise any power, comply with any obligation, or take any other related action under any specified provision.

  2. In this subpart,—

    specified person means any of the following performing or exercising a duty, function, or power under a specified provision:

    1. the chief executive of the responsible department:
      1. a public service employee, or other person, acting under a delegation (direct or indirect) from that chief executive

        specified provision has the same meaning as in clause 11 of Schedule 3.

        1. The specified provision must be about—

        2. how an information share child support payment is or affects any person’s assets, income, or other means of any kind (however described), for the purposes of, or for any purpose related to,—
          1. a benefit; or
            1. any other assistance under this Act; or
            2. sanctions for breach of obligations other than young person or young parent obligations; or
              1. sanctions for breach of young person or young parent obligations; or
                1. expiry and regrant of specified benefits.
                  1. MSD may approve the use of an automated electronic system only if—

                  2. the system is under the responsible department’s control; and
                    1. MSD is satisfied that the system has the capacity to make the decision, exercise the power, comply with the obligation, or take the related action with reasonable reliability; and
                      1. MSD is satisfied that the use of the system is consistent with the approved standard for MSD’s use of automated electronic systems (see subsections (5) and (6)); and
                        1. 1 or more persons are always available, as an alternative, to make the decision, exercise the power, comply with the obligation, or take the related action.
                          1. MSD must ensure that there is in force at all times after the commencement of this section an approved standard for MSD’s use of automated electronic systems.

                          2. The standard, and any amendment, revocation, or replacement of the standard, must be—

                          3. approved by MSD, in consultation with the Privacy Commissioner appointed under the Privacy Act 2020; and
                            1. reviewed at least once every 3 years; and
                              1. published in the Gazette; and
                                1. published on an Internet site that—
                                  1. is maintained by, or on behalf of, the responsible department; and
                                    1. is publicly available free of charge.
                                    2. A decision that is made, a power that is exercised, an obligation that is complied with, or a related action that is taken using an automated electronic system under this section must be treated for all purposes as if it were made, exercised, complied with, or taken (as the case may be) by a specified person authorised or required by the specified provision to make the decision, exercise the power, comply with the obligation, or take the related action.

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                                    Notes
                                    • Section 363A: inserted, on , by section 34 of the Child Support (Pass On) Acts Amendment Act 2023 (2023 No 27).
                                    • Section 363A(3) heading: replaced, on , by section 57(1) of the Social Security Amendment Act 2025 (2025 No 25).
                                    • Section 363A(3): replaced, on , by section 57(2) of the Social Security Amendment Act 2025 (2025 No 25).
                                    • Section 363A(3)(d): inserted, on , by section 58 of the Social Security Amendment Act 2025 (2025 No 25).