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Local Government (Water Services) Act 2025

Provision of water services: operational matters - Charges for water services - Waiver of water services charges

102: Water organisation must adopt and publish waiver policy

You could also call this:

"Water organisations must make a plan for when to reduce or cancel water service charges"

Illustration for Local Government (Water Services) Act 2025

If you are a water organisation, you must create a waiver policy. This policy lets you decide when to waive a water services charge or a penalty for not paying a water services charge. You can waive one or both of these charges.

When you make a waiver policy, you must use your significance and engagement policy to figure out if you need to ask the public for their thoughts before finalising the policy. If you do ask the public, you need to decide how you will do this.

You must make your waiver policy available to the public, so everyone can see it and understand how you make decisions about waiving charges.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS1446447.

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Government and voting > Local councilsEnvironment and resources > Food and water safety
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101: Water organisation may waive charges and penalties, or

"Water organisations can cancel some or all of your water bill charges and penalties if they want to."

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103: Authorisation of penalties, or

"What happens if you don't pay your water bill on time: penalties explained"

Part 3Provision of water services: operational matters
Charges for water services: Waiver of water services charges

102Water organisation must adopt and publish waiver policy

  1. A water organisation must prepare and adopt a waiver policy that allows the water organisation to waive either or both of the following:

  2. a water services charge:
    1. a penalty for an unpaid water services charge.

      1. When preparing a waiver policy, the water organisation must use its significance and engagement policy to determine—

      2. what public consultation it will undertake, if any, before adopting the waiver policy; and
        1. if it undertakes public consultation, the form of that consultation.

          1. A water organisation must make its waiver policy publicly available.