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Local Government (Water Services) Act 2025

Provision of water services: operational matters - Charges for water services - Waiver of water services charges

101: Water organisation may waive charges and penalties

You could also call this:

"Water organisations can cancel some or all of your water bill charges and penalties if they want to."

Illustration for Local Government (Water Services) Act 2025

A water organisation can choose to waive some or all of the water services charge for your property. They can also waive a penalty for not paying a water services charge, which is explained in more detail in section 104.

The water organisation can waive a charge or penalty whether you have to pay it now or if you are already late with the payment.

If the water organisation decides to waive a charge or penalty, they must follow their own rules for doing so, which are outlined in their waiver policy.

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This page was last updated on

View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS1446448.

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Government and voting > Local councilsEnvironment and resources > Food and water safety
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100: Water services charges are debt, or

"Not paying your water bill means you owe money to the water organisation"

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102: Water organisation must adopt and publish waiver policy, or

"Water organisations must make a plan for when to reduce or cancel water service charges"

Part 3Provision of water services: operational matters
Charges for water services: Waiver of water services charges

101Water organisation may waive charges and penalties

  1. A water organisation may waive either or both of the following:

  2. a water services charge for a property:
    1. a penalty for an unpaid water services charge (see section 104).

      1. A water organisation may waive a charge or penalty whether it is due to be paid or overdue.

      2. If a water organisation waives a charge or penalty, it must do so in accordance with its waiver policy.