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Civil Aviation Act 2023

Functions, powers, and duties of participants in civil aviation system - Regulatory roles - CAA

28: Engagement charter

You could also call this:

"The CAA's Engagement Charter: What to Expect from Them and How to Complain"

Illustration for Civil Aviation Act 2023

The CAA has a special plan called an engagement charter that tells you what to expect from them. This plan includes what the CAA promises to do when carrying out their jobs, and what you can do if you think they did not meet those promises. You can find this plan and read it because the CAA must make it available to the public.

The CAA's engagement charter also explains how you can complain if you think they did not do something they should have done, and what might happen to fix the problem. The CAA can even appoint someone independent to help resolve disputes. The CAA, its Director, and its employees all have to follow the engagement charter.

The CAA can change its engagement charter, but it must let the public know about any changes. Having an engagement charter does not stop you from making a complaint or taking action under other laws, you can still do that. You can look at an old version of a similar law, s 72G, to compare.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=LMS50105.

Topics:
Transport and travel > Air travel
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"Civil Aviation Authority must create and share a plan for their work"

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Part 2Functions, powers, and duties of participants in civil aviation system
Regulatory roles: CAA

28Engagement charter

  1. The CAA must at all times have and make available to the public an engagement charter including (but not limited to)—

  2. a statement by the CAA of the standards of service that the public can expect to apply to the carrying out of functions of the CAA and the Director under this Act; and
    1. details of the procedures to be followed under the engagement charter by a person who alleges that the standards were not met; and
      1. details of the remedies that are available under the engagement charter to the person affected where the person establishes to the satisfaction of the CAA that the standards were not met; and
        1. provision for the appointment by the CAA of an appropriate independent person to assist in the resolution of disputes arising in respect of alleged failures to meet the standards of service specified in the engagement charter.

          1. The CAA, the Director, any employee or agent of the CAA, and any agent of the Director have a public duty to observe the provisions of the engagement charter.

          2. The CAA may, in writing, amend the engagement charter, and must make the amendments available to the public.

          3. Nothing in the engagement charter limits or restricts any right to make any complaint or to bring any proceedings under any Act or rule of law.

          Compare