Plain language law

New Zealand law explained for everyone

Building Act 2004

Regulation of building practitioners - Licensing and disciplining of building practitioners - Discipline

315: Complaints about licensed building practitioners

You could also call this:

“Rules about telling on builders who do the wrong thing”

You can make a complaint to the Board about how a licensed building practitioner behaves. You need to follow the rules set out in the regulations when you make your complaint.

The Board can look into complaints about someone who used to be a licensed building practitioner but isn’t anymore. This is okay as long as the person was licensed when they did the thing you’re complaining about.

If you want to know more about how to make a complaint or what the rules are, you can check the regulations.

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View the original legislation for this page at https://legislation.govt.nz/act/public/1986/0120/latest/link.aspx?id=DLM308640.

Topics:
Housing and property > Home safety and repairs
Business > Industry rules
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314B: Licensed building practitioner must work within competence, or

“A person with a building licence must only do work they know how to do properly and not pretend they can do things they can't.”

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316: Board must investigate complaints, or

“The group in charge must look into problems people report about builders, unless someone else is already doing that job.”

Part 4 Regulation of building practitioners
Licensing and disciplining of building practitioners: Discipline

315Complaints about licensed building practitioners

  1. Any person may complain to the Board about the conduct of a licensed building practitioner in accordance with the regulations.

  2. A complaint or inquiry, and any decision on the complaint or inquiry, may relate to a person who is no longer a licensed building practitioner but who was a licensed building practitioner at the time of the relevant conduct.

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